Terms of Service

Effective September 24, 2026Version 2026-09-24Version history

1. Acceptance of These Terms

Welcome to GripCue! These Terms of Service (“Terms”) are a binding agreement between you and Incubator Labs LLC, a limited liability company doing business as GripCue, organized under the laws of the Commonwealth of Virginia (“GripCue,” “we,” “us,” or “our”), governing your access to and use of the GripCue mobile application and any related services (collectively, the “Service”). Our Privacy Policy (gripcue.com/privacy) and AI Terms (gripcue.com/ai-terms), available at gripcue.com, are part of this agreement. By creating an account, downloading the app, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

We may update these Terms from time to time as our Service, our business, and applicable law evolve. We will post the updated Terms with a new "Last Updated" date. For material changes, we will make reasonable efforts to notify you, such as by in-app notice or email, and we may ask you to accept the revised Terms in the app before you continue to use the Service. If you do not accept revised Terms, our Privacy Policy, or our AI Terms, we may limit or suspend some or all of your access to the Service. See Section 12.

For non-material changes, updated Terms take effect on the date stated in the notice or, if none, when posted. If you continue to use the Service after a non-material change takes effect, you accept it.

2. Eligibility

You must be at least 18 years old to create an account or use the Service. By using the Service, you represent and warrant that you meet this age requirement and that you have the legal capacity to enter into these Terms.

3. Description of the Service

GripCue is a personal knowledge and spaced-repetition application. It allows you to upload or submit content in supported formats, generates quiz questions, summaries, and related learning aids using artificial intelligence and other technology, and helps you review that material over time using a spaced-repetition scheduling method.

The specific features, supported formats, and underlying technology we use to provide the Service may change, and features may be added, removed, or modified at any time and in our sole discretion as we improve the Service. No such change is a breach of these Terms or of any warranty, and we are not liable to you for it. If we materially reduce the paid features of your subscription during a paid term, you may cancel, and, where the app store permits, we may refund the unused portion of that term.

4. Your Account

To use certain features of the Service, you must create an account. You agree to provide accurate information, keep your login credentials confidential, and notify us promptly of any unauthorized use of your account. You are responsible for all activity that occurs under your account. You may delete your account at any time through the in-app account settings; see our Privacy Policy for what happens to your information when you do. If you have an active paid subscription, you must first cancel it through the app store you subscribed through before you can delete your account.

5. Subscriptions and Payment

GripCue offers both a free plan and one or more paid subscription plans. The features, usage limits, and pricing for each plan are described within the app and, where applicable, in the app store (such as Google Play) listing at the time of your purchase, and may change from time to time. We intentionally do not restate specific prices, quotas, or plan names in these Terms so that this document does not need to be revised every time our plans change; the app itself and the applicable store listing are the authoritative source at the time of your purchase.

Paid subscriptions are billed and processed through the app store through which you obtained the Service (such as Google Play), and are subject to that store's own payment, billing, and auto-renewal terms. Subscriptions automatically renew at the end of each billing period unless canceled in advance through your app store’s settings. Except where required by law or by the app store's policies, payments are non-refundable. If you decline revised Terms that materially affect your paid Service, we may work with the app store to provide a prorated refund for the unused period.

We may change subscription pricing, features, or plan structures at any time. Where required by law or by the applicable app store’s policies, we will provide advance notice of price changes affecting your then-current subscription term. We may offer promotional or free access to paid features and may end it at any time.

6. Your Content

“Your Content” means any material you upload, submit, or otherwise provide to the Service, including but not limited to documents, images, text, and links. As between you and GripCue, you retain all ownership rights in Your Content.

By submitting Your Content to the Service, you grant GripCue a limited, non-exclusive, worldwide license to host, store, reproduce, and process Your Content solely as necessary to provide, maintain, and improve the Service for you, including to generate quiz questions, summaries, and other learning aids from it, and to send it to service providers (including artificial intelligence processing providers) we use for that purpose, as described in our Privacy Policy. We do not use Your Content to train artificial intelligence models. This license ends when Your Content is deleted from the Service, except to the extent copies persist temporarily in backups or as otherwise described in our Privacy Policy.

You are solely responsible for Your Content and represent that you have all rights necessary to upload it and that it does not infringe or violate the rights of any third party or any applicable law.

If you send us feedback, suggestions, or ideas about the Service, you agree that we may use them for any purpose without any obligation to compensate you or attribute them to you.

If we offer features that let you make content available to other users (for example, a Discover feature), and if you choose to use them, you grant GripCue a non-exclusive, worldwide, royalty-free license (including through our service providers) to host, display, and distribute that content within the Service, and you grant other users a non-exclusive, personal, non-commercial license to use it for their own study. You may stop sharing at any time, but copies already made by others for their own study may remain. Share only content you have the right to share. We may remove shared content at our discretion.

7. Our Intellectual Property

The Service, including its software, design, text, graphics, logos, and the GripCue name and trademarks (excluding Your Content), is owned by GripCue or our licensors and is protected by copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal, non-commercial use. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works based on the Service, or use our name, trademarks, or branding, except as expressly permitted by us in writing.

8. AI-Generated Content

The Service uses artificial intelligence technology, which may be provided by us directly or by one or more third-party providers, to generate quiz questions, summaries, insights, and other content based on material you provide (“AI-Generated Content”). AI-Generated Content is produced automatically and may contain errors, omissions, or inaccuracies. You should not rely on AI-Generated Content as professional, medical, legal, financial, or other expert advice, and you are responsible for independently verifying any information you intend to rely on. We do not guarantee any learning, retention, or academic result.

We may change the artificial intelligence technology or provider(s) used to power the Service at any time, without prior notice, provided that any such change remains consistent with the data-use commitments described in our Privacy Policy. If a change would materially affect how your content is processed, we will update our AI Terms and, where required, ask for your consent again.

Your use of AI-powered features is also subject to our AI Terms, which describe how Your Content is processed by artificial intelligence providers and your options if you no longer want your content processed this way.

If you do not accept the AI Terms, we may limit or suspend your access to the Service. If these Terms and the AI Terms conflict on how AI providers process Your Content, the AI Terms control; otherwise these Terms control.

Subject to these Terms and to the rights of any third party in Your Content, we grant you a personal, non-exclusive license to use AI-Generated Content created from Your Content for your own non-commercial study and, if we offer sharing features, to share it through those features as described in Section 6. We retain all rights in the Service, including its software, prompts, and methods. AI-Generated Content may not be unique, and similar content may be generated for other users.

9. Acceptable Use

You agree not to do any of the following:

(a) upload or share content that is illegal, infringing, defamatory, or that violates the privacy or other rights of any person;

(b) upload malicious code or attempt to disrupt, damage, or gain unauthorized access to the Service or its systems;

(d) use the Service for any purpose other than personal, non-commercial study and knowledge retention, unless we have separately agreed otherwise in writing;

(e) violate any applicable law or regulation in connection with your use of the Service;

(f) upload or submit sensitive categories of personal information, such as government identification numbers, financial account or payment card numbers, health or medical records, or privileged legal documents, because the Service is not designed or intended to handle this type of information;

(g) use bots, scrapers, or other automated means to access the Service or extract content or data from it;

(h) circumvent or interfere with usage limits, security features, or access controls, or access paid features without payment;

(i) share, sell, rent, or transfer your account;

(j) use the Service, its outputs, or its prompts to build or train a competing product or any machine-learning model, or to reverse-engineer its AI systems; or

(k) attempt to use the AI features to generate unlawful or harmful content or to bypass safeguards.

We reserve the right, but do not assume any obligation, to review, remove, or restrict access to content that we believe violates these Terms or applicable law.

10. Third-Party Platforms and Services

The Service is distributed through, and relies on, third-party platforms and services that we do not control, including but not limited to Google Play, our cloud hosting and database provider, our subscription-management provider, and one or more artificial intelligence processing providers. Your use of the Service is also subject to the applicable terms of the app store you downloaded it from (such as Google Play and, if we make the Service available there, the Apple App Store), which govern matters such as how you obtained the app and how in-app purchases are billed. If we make the Service available through additional app stores, their terms also apply.

We are not responsible for the availability, content, security practices, or acts or omissions of these third-party platforms and services, except as otherwise required by law. If a third-party platform or service changes its own terms, discontinues functionality the Service relies on, or otherwise affects your use of the Service, we will make reasonable efforts to adapt the Service, but we cannot guarantee uninterrupted availability of any feature that depends on a third party.

11. Copyright and Intellectual Property Complaints

We respect the intellectual property rights of others and expect our users to do the same. You may upload only content that you own or have the right to use.

Notice of claimed infringement: If you believe that content available through the Service infringes your copyright, please send a written notice (Subject line: “DMCA Takedown Request”) to our designated agent:

2040 Brooks Square Pl

Falls Church, VA 22043

Email: dmca@gripcue.com

Your notice must include: (1) your physical or electronic signature, or that of a person authorized to act for the copyright owner; (2) identification of the copyrighted work you claim was infringed; (3) identification of the material you claim is infringing, with enough information for us to locate it in the Service (for example, the source title and the user's account email if known); (4) your name, mailing address, telephone number, and email address; (5) a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. Knowingly misrepresenting that material is infringing may make you liable for damages, including costs and attorneys' fees.

What we do: When we receive a valid notice, we will act expeditiously to remove or disable access to the identified material, including questions, summaries, and other content generated from it. We will promptly notify the user who uploaded it and may give them a copy of your notice, including your contact details.

Counter-notice: If you believe your content was removed by mistake or misidentification, you may send a written counter-notice to the address above that includes: (1) your physical or electronic signature; (2) identification of the material that was removed and where it appeared before removal; (3) a statement, under penalty of perjury, that you have a good faith belief the material was removed by mistake or misidentification; and (4) your name, address, and telephone number, a statement that you consent to the jurisdiction of the federal district court for the district where your address is located (or, if outside the United States, any district where we may be found), and a statement that you will accept service of process from the person who submitted the original notice. We will forward your counter-notice to the complainant. Unless the complainant notifies us that it has filed a court action seeking to restrain the alleged infringement, we will restore the material in accordance with the timing required by law. Knowingly misrepresenting that material was removed by mistake or misidentification may also make you liable for damages.

Repeat infringers: In appropriate circumstances, we will terminate the accounts of users who repeatedly infringe copyright.

Other intellectual property: For complaints about intellectual property other than copyright, email hello@gripcue.com with a description of the work or mark, the material at issue, and your contact details. These are reviewed case by case and are not governed by the process above. We may remove content and suspend or terminate accounts for infringement of any intellectual property rights, at our discretion.

12. Termination

You may stop using the Service at any time and, subject to Section 4, delete your account at any time. We may suspend or terminate your access to the Service if we believe in good faith that you have violated these Terms or engaged in unlawful conduct, or if we are required to do so by law. We may also discontinue or modify the Service, in whole or in part, at any time. If we discontinue the Service, we will, where the app store permits, refund the unused portion of any prepaid subscription.

Inactive accounts: If your account has had no sign-in for twelve (12) months and you have no active paid subscription, we may delete your account and Your Content. We will make reasonable efforts to notify you at your account email first. We may retain limited records as described in our Privacy Policy.

Effect of termination: When your account is terminated or deleted, your right to use the Service ends, and we may delete Your Content as described in our Privacy Policy. Terminating or deleting your account does not itself cancel a subscription purchased through an app store; you must cancel it through the app store.

Declined or incomplete consent: If you do not accept these Terms, our Privacy Policy, or our AI Terms when we ask, or if you withdraw a consent you previously gave, we may limit or suspend your access to the Service. If you create an account but do not complete the required acceptance, or do not accept updated terms within a reasonable period, we may delete the account and Your Content. Where practicable, we will notify you at your account email first.

Survival: Provisions that by their nature should continue after termination will do so, including those on Our Intellectual Property, Indemnification, Disclaimers, Limitation of Liability, Dispute Resolution, and General.

13. Indemnification

To the extent permitted by law, and except for claims caused by our own negligence or misconduct, you agree to defend, indemnify, and hold harmless GripCue and its officers, members, managers, employees, licensors, service providers, and agents from any third-party claim, and related losses, liabilities, and reasonable attorneys' fees, arising out of: (a) Your Content, to the extent it infringes or violates the rights of a third party; (b) your violation of these Terms; or (c) your violation of any applicable law or the rights of any third party. We reserve the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.

14. Disclaimers

THE SERVICE, INCLUDING ALL AI-GENERATED CONTENT, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY CONTENT GENERATED BY THE SERVICE WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GRIPCUE AND ITS MEMBERS, MANAGERS, AFFILIATES, LICENSORS, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. THE TOTAL LIABILITY OF GRIPCUE AND THE OTHER PERSONS LISTED ABOVE FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE AND (B) ONE HUNDRED U.S. DOLLARS (US$100). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16. Dispute Resolution; Governing Law

These Terms, and any dispute or claim arising out of or relating to them or the Service (including non-contractual claims), will be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States of America, without regard to its conflict of law principles, regardless of your country of origin or where you access the Service.

Before filing a claim against GripCue, you agree to first send a written description of the dispute and your requested resolution to hello@gripcue.com and attempt to resolve it informally. We will have sixty (60) days from receiving your notice to work toward a resolution. If the dispute is not resolved informally, you and GripCue agree, to the extent permitted by law, to submit to the exclusive jurisdiction of the state courts located in Fairfax County, Virginia, or the United States District Court for the Eastern District of Virginia, and waive any objection to venue there.

17. Force Majeure

We will not be liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or utility failures, or failures of our third-party service providers (such as our cloud hosting, database, or artificial intelligence processing providers).

18. General

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy and AI Terms, constitute the entire agreement between you and GripCue regarding the Service. These Terms do not create any third-party beneficiary rights in any individual or entity other than you and GripCue.

You consent to receive notices from us electronically, including by email or in-app message, and agree these satisfy any legal requirement that a notice be in writing. Notices to us must be sent to hello@gripcue.com, except that copyright notices and counter-notices must be sent as described in Section 11.

19. Contact Us

If you have questions about these Terms, contact us at hello@gripcue.com.

If you are unable to access the Service to delete your account, you may request deletion of your account and Your Content by emailing hello@gripcue.com with the subject line "Account Deletion Request." We will process your request within a reasonable time.